A link to the full toll rate chart for all vehicles, as well as a link to pay unpaid tolls online are also offered. Clicking on a specific toll plaza icon will provide details including plaza number, location and the passenger vehicle toll rate for both I-PASS and cash customers. Each location is identified by a toll plaza number. Toll Rates by Plaza identifies the location and toll rates for all toll collection points on the system. The Illinois Tollway collects tolls at both mainline and ramp toll plazas throughout the Tollway system. The Trip Calculator has moved to Toll Rates by Plaza Image quality is dependent on weather conditions. Most cameras offer customers multiple roadway views for each location.Ĭlick on the 'Traffic Cameras' tab located in the left navigation bar on the Illinois Tollway Virtual Map to identify camera locations.Ĭamera images are uploaded approximately every five minutes, and viewers must refresh the page to view updates. The Illinois Tollway Virtual Map allows customer to select from 15 camera locations throughout the Illinois Tollway system and view current roadway images. International Toll Free Number: 800 0910 1111īy Email: Click the contact us link to send an email to customer serviceįor TollPass related questions, please refer to our TollPass Program.Illinois Tollway Web Map is an interactive map designed to assist customers in finding location-specific information, including: Have questions about a toll or a violation?īy Phone United States Toll Free Number: 1 (800) 935-0112 We apply this fee to all costs our affiliates and we incur for citations and tolls and their administration. Our billing system notifies you about each individual toll or violation. Why am I getting multiple bills for the same rental period? A customer service representative will review and respond to your inquiry. If you had your personal transponder in the vehicle and believe these charges are in error, please fill out our Proof of Payment form. I had my personal transponder in my vehicle, so why am I being billed? Under the terms and conditions in your rental agreement, you are responsible for all costs, fines, violations and tolls - as well as an administrative fee we charge for processing and billing. Our goal is to notify you so that you are alerted as soon as possible. In most cases, that takes one to four weeks - although, in some circumstances, it may take even longer. We depend on government and toll agencies for all information related to tolls and other violations. Why am I being charged now after my rental period has ended? However, our standard administrative fee still applies. When this occurs, customers pay for their violations or tolls directly to the local authorities. In some locations, Alamo works with local authorities to transfer liability for violations and tolls to the responsible car rental customer. Why have I received a letter directly from local authorities about a violation or toll? However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally, are not available. The letter we sent you includes details about the date and time as well as the location of the incident. If you believe the charges have been paid, please fill out the Proof of Payment form and a customer service representative will respond to your inquiry.Ĭan you send me the actual violation or toll notice? Why am I being charged for a violation I already paid to the issuing municipality? If this is your preference, mail your payment and citation number (indicated in our letter) to the following address: You can also pay for your toll or violation by mail. If you would like to pay with an alternate card or if you paid for your car rental with cash follow the link below:.We will directly charge that credit or debit card listed on your rental agreement there is no need to do anything else.

If you paid for your car rental with a credit card or debit card: The information - based on the date, time and vehicle - indicates that you were the renter. This notice was sent based upon information provided to us, as the registered owner of the vehicle, from a municipality or toll road authority. How do you know that I generated this violation or toll?

My illinois tollway account